Return and Refund Conditions

RETURNS

(Effective as of 10/13/2026)

Our policy lasts 30 days from the date of delivery. You have 14 days after receipt to change your mind (legal right of withdrawal), and we extend this period up to the 30th day following delivery. If more than 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange, unless the item is defective (see Exchanges).

During the 14 days following receipt, any item may be returned; if it is incomplete, used, or damaged, its refund will be reduced by the observed loss of value, supported by photos. From the 15th to the 30th day, the item must be unused, complete, in its original packaging and in resalable new condition, and sent via insured shipping if it is worth more than €50 (see Shipping).

Products personalized according to your instructions cannot be returned for a change of mind; they remain covered in the event of a defect.

To complete your return, we require a receipt or proof of purchase (your order number is sufficient). Submit your request from your customer account by opening your order and clicking on the return request, or by email to info@just-cook-eat.com if you prefer. Then wait for our confirmation before any shipment.

In some cases, only partial refunds are granted (returns within 14 days of receipt):

• Items showing obvious signs of use
• Any item that is not in its original condition, is damaged, bears traces of mishandling (impacts, scratches, deformation, breakage), or is missing parts for reasons not due to an error on our part

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also specify the amount refunded: it may be reduced in the cases provided for above, and a return from the 15th to the 30th day that does not meet the extension conditions will be refused. In both cases, we will send you photos of the item as received.

Your refund is then processed and your credit card or original payment method will be credited within 14 days of your return request, or after receipt and inspection of the item for a return from the 15th to the 30th day. We may wait to receive the item, or proof of its shipment, before processing the refund. For a return within 14 days of receipt, original shipping costs are also refunded, up to the standard rate.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at: info@just-cook-eat.com.

Sale or promotional items (if applicable)

Sale or promotional items benefit from the same return conditions as other items.

Exchanges (if applicable)

We only replace items if they are initially defective or damaged, under the 2-year legal guarantee of conformity. If you need to replace yours with the same item, send us an email at info@just-cook-eat.com with photos of the defect. We will let you know if the item must be returned to us and to what address; in this case, return costs will be refunded to you.

Gifts

If the item was a gift, the refund will always be sent to the person who placed the order, to their original payment method: they will therefore know that you returned their gift.

Shipping

To return your product, you must send it to the following address, unless otherwise indicated in our return confirmation: Just Cook Eat, Apt.21, 31 avenue de la Grande Dune, 44500 La Baule-Escoublac, France.

Shipping costs associated with returning your item are your responsibility, unless the item is defective. They are non-refundable. We can offer you a prepaid return label: its cost will be indicated to you during your request and deducted from your refund. You remain free to use the carrier of your choice.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

The risks of return transport are your responsibility, unless the item is defective. For an item worth more than €50, tracked shipment, delivered against signature and insured for its value (for example, Colissimo with Registered R2 option) is recommended during the 14 days following receipt, and mandatory from the 15th to the 30th day. We do not guarantee that we will receive the returned item.

These conditions summarize articles 7 and 8 of our general terms and conditions of sale, which prevail in case of discrepancy.