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Between 2 and 15 days, depending on the product and the destination. The exact delivery time is shown on each product page and confirmed at checkout.

If your order contains items shipped from different warehouses, it may arrive in several parcels. Peak periods (sales, holidays) can slightly extend delivery times.

You can pay by credit or debit card, or with the other payment methods shown at checkout (Apple Pay, depending on your device).

Payment is secured and encrypted by our approved payment provider: we never have access to your card details.

As soon as your parcel ships, you receive an email with your tracking number and a clickable link (remember to check your spam folder). You can also enter your order or tracking number on our Order tracking page.

Tracking can take 24 to 72 hours to update after shipping, while the carrier registers the parcel.

Yes. When ordering, simply enter the recipient’s name and address as the delivery address. The invoice is sent to you by email.

Good to know: if a gifted item is returned, the refund goes to the person who placed the order, on their original payment method.

You have 30 days after delivery to return an item: the 14-day legal withdrawal period, which we extend to day 30 (the item must then be unused, complete and in its original packaging).

Submit your request from your customer account (open the order, then “request a return”) or by email to info@just-cook-eat.com with your order number, and wait for our confirmation before sending anything. Return shipping costs are your responsibility, unless the item is defective.

Refunds are issued to your original payment method no later than 14 days after your request, or after we receive and inspect the item for returns between day 15 and day 30. Defective or damaged item? Email us with photos: it is covered by the 2-year legal guarantee of conformity. Full details in our returns and refund policy.