Privacy Policy

Effective as of 10/14/2026

This policy explains how Just Cook Eat collects and uses your personal data when you visit the just-cook-eat.com website, place an order, create an account, subscribe to our emails or SMS, leave a review, or contact us.

1. DATA CONTROLLER

AUBERT Ambroise, sole proprietorship (EI), trade name Just Cook Eat, 31 avenue de la Grande Dune, 44500 La Baule-Escoublac, France. Contact: info@just-cook-eat.com.

2. DATA COLLECTED

• Orders and customer account. Surname, first name, delivery and billing addresses, email, telephone, order history, and return requests.
• Payment. Your bank details are processed directly by our payment service providers. We do not have access to them.
• Customer service. Content of your messages and attachments, for example, a photo of a product.
• Newsletter, SMS, and guides. Email, first name, phone number if you sign up for SMS, and interactions with our messages.
• Reviews. First name, initial of your last name, rating, and the text of your review.
• Browsing. IP address, device, browser, and pages viewed, collected via cookies and similar technologies (see article 7).

3. PURPOSES AND LEGAL BASES

• To process your orders, deliveries, returns, and refunds, manage your account, and respond to your requests, based on the performance of the contract.
• To issue invoices and maintain accounting records, based on our legal obligations.
• To prevent fraud and secure the site, based on our legitimate interest.
• To send you our offers via email or SMS, based on your consent, or our legitimate interest if you are already a customer and the offers relate to similar products. You may opt out at any time. The functioning of SMS is described in our SMS service terms and conditions.
• To measure site traffic and show you tailored advertisements on our site and on social media, based on your consent collected via the cookie banner.
• If you are a customer, to exclude your contact details from our advertising campaigns or to offer you tailored deals on social media. For this, your name, email, phone number, and address are transmitted to Meta in an encrypted (hashed) form to recognize you among its users. This processing is based on our legitimate interest in promoting our products to our customers. You can opt out at any time by writing to info@just-cook-eat.com.
• To publish reviews and feature them on our media, under the conditions provided for by our general terms of use.

4. RECIPIENTS

Your data is processed by Just Cook Eat and transmitted, solely for the purposes described above, to:

• our online store and hosting platform (Shopify),
• our payment providers, notably Shopify Payments and PayPal,
• our suppliers, logistics partners, and carriers, to prepare and deliver your order,
• our tools for sending emails, SMS, messages, and collecting reviews, notably Klaviyo and ManyChat,
• our audience measurement and advertising partners, notably Meta and Google: your browsing data only if you have accepted the corresponding cookies and, for Meta, the encrypted contact details of our customers under the conditions of article 3,
• authorities, upon legal request.

We do not sell your personal data.

5. TRANSFERS OUTSIDE THE EUROPEAN UNION

Some service providers are located outside the European Union, notably in the United States and Canada. These transfers are governed by an adequacy decision of the European Commission or by standard contractual clauses. When an order is shipped by a logistics partner located outside the European Union, only the data necessary for delivery (name, address, and phone number) is transmitted to them, as this transfer is necessary for the performance of your order.

6. RETENTION PERIODS

• Data related to your orders: 5 years after the order, the duration of the statute of limitations.
• Invoices: 10 years, under accounting obligations.
• Data used for email or SMS marketing: 3 years after your last purchase or last contact, or until you unsubscribe.
• Customer list used for our advertising audiences: 3 years after your last purchase, or until you object. Meta deletes the encrypted contact details once the matching process is complete.
• Customer account: until its deletion, or 3 years without login or order.
• Reviews: at most 5 years after their publication.
• Cookies: at most 13 months.

7. COOKIES

Cookies necessary for the site's operation, such as the shopping cart, login, or security, are placed without consent. Personalization, audience measurement, and advertising cookies are only placed with your consent, collected by the banner displayed during your first visit. You can accept all, reject all, or choose by category, and modify your choices at any time from the Cookie Management page.

8. YOUR RIGHTS

You have the right to access, rectify, erase, restrict, port, and object to your data, particularly regarding marketing and the use of your contact details for our advertisements, as well as the right to withdraw your consent at any time. You can also define directives regarding the fate of your data after your death. To exercise these rights, write to info@just-cook-eat.com. We respond within one month. You can also unsubscribe from our emails using the link provided in each of them, and from our SMS by replying STOP.

If you believe your rights are not being respected, you may file a complaint with the CNIL (cnil.fr).

9. MINORS

The site and sales are reserved for adults. We do not knowingly collect data concerning minors.

10. SECURITY

We take technical and organizational measures to protect your data, including the encryption of communications and protected access to our tools.

11. CHANGES

This policy may change. The date of the current version appears at the top of the document.